Terms & Conditions

1. Legal Agreement

By booking with Toronto Condo Cleaners (torontocondocleaners.ca), you accept these terms. For safety, we may request a government ID or proof of occupancy before arrival. We reserve the right to refuse service if conditions are unsafe or if the verification steps remain incomplete.

2. Booking and Deposits

Confirmation: A deposit or pre-authorization is required to reserve and finalize your appointment. Your booking is not confirmed until the deposit has been processed.
Pricing & Scope: Pricing is based on the selected package (1 Bed, 2 Bed, 3 Bed, or specific add-ons such as Balcony Detailing). If the condition or size of the property significantly exceeds standard scope, additional fees or time may be required upon mutual agreement.

3. Access and Concierge

Building Coordination: We regularly coordinate fob/key pickup directly through your building’s concierge or via a secure lockbox.
Customer Responsibility: It is the customer's responsibility to grant permission or notify building management/concierge in advance that Toronto Condo Cleaners is authorized to enter and receive keys/fobs. If our cleaning team is turned away due to lack of concierge authorization, a trip fee or lost deposit may apply.

4. Customer Verification & Safety

For security and safety purposes, we reserve the right to request a valid government-issued ID and/or reasonable proof of occupancy/authorization for the designated cleaning location prior to or upon arrival.

5. Included Services & Scope

50-Point Checklist: Cleaning services are performed according to our standard 50-Point Checklist (covering routine care for kitchen surfaces, stainless steel, laminate/hardwood floors, bathrooms, living areas, and bedrooms).
Exclusions: Heavy-duty restoration, hazardous material remediation, interior window exterior glass (unless accessible), wall washing, carpet shampooing, or extreme clutter/hoarding organization are excluded unless specifically requested and added to your package in advance (e.g., Balcony Detailing).

6. Service Duration & Prioritization

Cleanings are scheduled based on estimated completion times tailored to your condo tier. Cleaners operate systematically through our 50-point framework and will prioritize key high-use areas based on the time allocated and condition of the unit.

7. Final Inspection & Satisfaction Guarantee

In-Person Inspection: If you are home at the time of completion, we encourage you to conduct a walkthrough with the cleaner before they depart.
Service Concerns: If you are unsatisfied with any area included in your booked package, please contact us within 24 hours at info@torontocondocleaners.ca or 416-771-7040. We will make every reasonable effort to re-clean the area of concern within the original scope.

8. Hazards, Pets & Fragile Items

Customers must disclose any pets, biohazards, delicate or fragile items, or existing property damages prior to service. Cleaners will not handle or move heavy furniture, uncontained pet waste, or hazardous materials.

9. Cancellation & Rescheduling

Cancellations or rescheduling requests made within 24 hours of the scheduled start time may be subject to a cancellation fee or forfeiture of the deposit to cover scheduled labor costs.
By checking "I agree to the Terms & Conditions" and submitting your booking, you confirm you have read, understood, and accepted these terms.
Toronto Condo Cleaners reserves the right to cancel or refuse service if safe access is denied, working conditions are unsafe, or key verification steps are incomplete.